Privacy Policy

Practice Policy on Sharing of Patient Information

The Minor Accident and Illness Centre is bound by the Federal Privacy Act (1988), The National Privacy Principles the Information Privacy Act 2009.

Our Mission:

As an Urgent Care Centre, MAIC’s mission is to provide timely medical attention to patients with non-life-threatening medical conditions. We aim to fill the gap between primary care clinics and emergency departments by offering accessible and affordable medical services on a walk-in basis.

MAIC strives to offer a range of medical services, including imaging, laboratory testing, and medication management. Our goal is to ensure that patients receive the care they need promptly, helping to prevent their condition from worsening, and reducing the burden on emergency departments.

MAIC is located behind Health Hub Doctors Morayfield which offers services in areas such as general practice, allied health and specialist services.

What is Patient Information?

For each patient we have an individual patient health record (paper, electronic, or a combination of both) containing all clinical information held by MAIC relating to that patient.

Patient information is anything that includes medical details, family information, name, address, employment and other demographic data, past medical and social history, current health issues and future medical care, Medicare number, accounts details and any health information such as a medical or personal opinion about a person’s health, disability or health status.

How do we collect patient information?

We collect your information when you complete a new patient form, when we update your details over the phone, or when a doctor updates your individual patient file during a consultation.

In other instances, this information may be collected from a third-party source. This may include relatives, or other health service providers. This will only be conducted if the patient has provided consent to the practice to collect their information from a third-party source; or, where it is not reasonable or practical to collect the information directly from the patient. This may include where the patient’s health is potentially at risk and their personal information is needed to provide them with emergency medical treatment.

Accessing your information, complaints and obtaining further information

If an individual wishes to:

Complain to us about a breach of privacy; or
Access his or her own information held by us; or
Correct any information held by us concerning his or her own information; or
Find out more about how we deal with personal information, that individual can contact:

Practice Manager

Minor Accident and Illness Centre

19-31 Dickson Road, Morayfield Qld 4506

All MAIC patients with a valid email address will automatically be included in the database used to send out patient newsletters. If you wish you unsubscribe from this database, you may do so via the email.